"How To Win Friends And Influence People!"

Become a Friendlier Person

1. Don’t criticize, condemn or complain.
2. Give honest, sincere appreciation.
3. Arouse in the other person an eager
want.
4. Become genuinely interested in other
people.
5. Smile.
6. Remember that a person’s name is
to that person the sweetest and most
important sound in any language.
7. Be a good listener. Encourage others
to talk about themselves.
8. Talk in terms of the other person’s
interests.
9. Make the other person feel important
– and do it sincerely.

from - "How To Win Friends and Influence People"
by - Dale Carnegie